Privacy policy

Privacy Policy

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@lolasnnc.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We refer to any information about an identifiable individual as “Personal Information”.

Device information

  • Purpose of collection: To load the Site accurately and perform analytics to optimize our Site.

  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Shopify and our domain host GoDaddy.

  • Personal Information collected: Web browser version, IP address, time zone, cookie information, products viewed, and search terms.

Order information

  • Purpose of collection: To fulfill our contract, process payment, arrange shipping, provide invoices, communicate with you, and screen for fraud.

  • Source of collection: Collected from you during checkout.

  • Disclosure for a business purpose: Shared with Shopify, payment gateways (including Apple Pay and Shop Pay), and shipping carriers (USPS/UPS/FedEx).

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Marketing and Customer Support

  • Purpose of collection: To provide customer support and, where you have opted in via our email sign-up or checkout, to send you information or advertising relating to our products and vintage finds.

  • Source of collection: Collected directly from you.

  • Disclosure for a business purpose: Shared with Shopify and any future third-party marketing applications used by Lola's Nearly New Closet.

  • Personal Information collected: Name and email address.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@lolasnnc.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws, respond to a lawful request for information, or otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. For example, we use Google Analytics to understand how customers use the Site: https://www.google.com/intl/en/policies/privacy/.

You can opt out of targeted advertising via:

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping your order, and keeping you updated on new arrivals and offers.

Retention

When you place an order, we retain your Personal Information for our records unless and until you ask us to erase this information.

Selling Personal Information

Our Site does not "sell" Personal Information for money. We may "share" information with service providers like Shopify Audiences to improve your experience, which you can opt out of by emailing info@lolasnnc.com.

Your Rights

If you are a resident of California (CCPA) or Europe (GDPR), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected or erased. To exercise these rights, please contact us at info@lolasnnc.com.

Cookies

We use cookies to improve your browsing experience and remember preferences. You can manage cookies through your browser, but blocking them may impact site accessibility.

Complaints

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/.